Service Terms and Conditions

Terms & Conditions

Trips operate rain or shine

No-shows receive no refunds under any and all circumstances, including those who arrive after scheduled departures. It is your responsibility to be on time and out at the designated meeting spot.

Not responsible for personal property, even if (at your request) we put your property into a container while on the river, or property that is left in a Mpala Guest & Adventure Farm | Try Rafting Co. vehicle.

All participants must sign a “Waiver and Release of Liability” and wear our personal flotation device (life jacket) and helmet.

Reservations/Payments: Full payment is due at the time of booking.

Cancellations: Single Day Rafting Cancellations received no later than 7:00 a.m. 7 days prior to departure, will be refunded less a service charge. Trips purchased less than 7 days prior to departure are non-refundable, in all or in part, with the exception of multi Day rafting trips. Multi-day rafting trips will receive a 50 percent refund if more than 2 months from the date of departure. Multi-day trips canceled less than 2 months prior to departure date are non-refundable.

Please Note the Following: Whitewater rafting is a natural adventure, absent of artificial controls over the environment. No whitewater trip is free of risk. The risk of “swims” or flips increases with the difficulty rating, as do the consequences that may result. Please consider carefully the capabilities of yourself and your companions when choosing a trip.

The whitewater on the Zambezi River is rated by difficulty on a scale of 1-5 where Class 2 is Easy, Class 3 is Moderate, Class 4 is Difficult and Class 5 is More Difficult. Please inquire as to the current conditions and difficulty rating of the trip you are considering.