Service Terms and Conditions

Rafting Terms & Conditions

Trips operate rain or shine

No-shows receive no refunds under any and all circumstances, including those who arrive after scheduled departures. It is your responsibility to be on time and out at the designated meeting spot.

Not responsible for personal property, even if (at your request) we put your property into a container while on the river, or property that is left in a Mpala Guest & Adventure Farm | Try Rafting Co. vehicle.

All participants must sign a waiver and release of liability form, and wear our personal flotation device (life jacket) and helmet.

Reservations/Payments: Full payment is due at the time of booking.

Cancellations: Single Day Rafting Cancellations received no later than 7:00 a.m. 7 days prior to departure, will be refunded less a service charge. Trips purchased less than 7 days prior to departure are non-refundable, in all or in part, with the exception of multi Day rafting trips. Multi-day rafting trips will receive a 50 percent refund if more than 2 months from the date of departure. Multi-day trips canceled less than 2 months prior to departure date are non-refundable.

Please Note the Following: Whitewater rafting is a natural adventure, absent of artificial controls over the environment. No whitewater trip is free of risk. The risk of “swims” or flips increases with the difficulty rating, as do the consequences that may result. Please consider carefully the capabilities of yourself and your companions when choosing a trip.

The whitewater on the Zambezi River is rated by difficulty on a scale of 1-5 where Class 2 is Easy, Class 3 is Moderate, Class 4 is Difficult and Class 5 is More Difficult. Please inquire as to the current conditions and difficulty rating of the trip you are considering.

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Hiking Terms & Conditions

Booking and Payment:

Reservations for the hiking trip must be made in advance through our official website, email, or authorized booking agents.

Reservations for the hiking trip must be made in advance through our official website, email, or authorized booking agents.

Payment in Full is due at the time of booking

Participant Requirements:**

Participants must be at least 18 years old or accompanied by a legal guardian throughout the trip.

Participants must be physically fit and capable of hiking in challenging terrains and climate conditions.

All participants must sign a liability waiver before the trip, acknowledging the inherent risks associated with hiking and outdoor activities.

Trip Itinerary:

The hiking trip's itinerary is subject to change due to weather conditions, safety concerns, or unforeseen circumstances. Mpala Guest & Adventure Farm reserves the right to modify the schedule accordingly.

The trip duration and specific activities may vary depending on the selected package and weather conditions.

Safety and Guidelines:

Participants are required to follow the instructions of the trip leaders and guides at all times to ensure their safety and the safety of others.

Participants must wear appropriate hiking gear and equipment as advised by our guides.

Smoking and the consumption of alcoholic beverages are strictly prohibited during the hiking trip.

Health and Medical Conditions:

Participants are responsible for disclosing any pre-existing medical conditions, allergies, or physical limitations that may affect their participation in the hiking trip.

Mpala Guest & Adventure Farm reserves the right to deny participation to any individual who, in the opinion of our guides, is deemed unfit for the hike due to health or safety reasons.

Travel Insurance:

All participants are strongly advised to have comprehensive travel insurance that covers medical emergencies, trip cancellations, and personal belongings.

Cancellation and Refunds:

Cancellation requests must be made in writing and are subject to the following terms:

More than 30 days before the trip: Full refund of the deposit, minus any applicable transaction fees.

15 to 30 days before the trip: 50% refund of the total trip cost.

Less than 15 days before the trip: No refund will be provided.

In the event of unforeseen circumstances such as natural disasters, civil unrest, or other force majeure events, Mpala Guest & Adventure Farm reserves the right to cancel or reschedule the trip. In such cases, participants will be offered alternative dates or a full refund.

Liability:

Mpala Guest & Adventure Farm shall not be held liable for any loss, injury, damage, or expenses incurred by participants during the hiking trip.

Participants will sign a waiver and release of liability on the day of the trip.

Participants are responsible for their personal belongings and equipment throughout the trip.

By proceeding with the booking and participating in the hiking trip, participants acknowledge that they have read, understood, and agreed to the above terms and conditions set forth by Mpala Guest & Adventure Farm.